Dear State Farm in Orem UT, the Bob Clark Office,
State Farm came HIGHLY recommend to me by friends in North Carolina, and in fact I’ve used State Farm in North Carolina before and loved them, which is why I chose you guys again as I have since decided to purchase a new car and wanted to have different insurance. Apparently, there in the Great State of North Carolina customer service is provided and I’ve learned that here in Utah, you guys must not care at all; or, maybe you could just give a rats behind.
I called you guys a few weeks ago for the paper work I would need to have proof of insurance in my car, that was the same time as I paid my bill. You guys verified the address with me on the phone, which is the same address where my bill comes promptly to my mailbox, but still I have no proof of insurance. I called you guys on Saturday and left a message, this morning you called me and said that you sent the paper work to an address **** N *** E, um, that is NOT my address, and yet the lovely lady, Doreen who called me back claims that, that address is the one that you have on file for me. Um, what you should’ve done was tell the truth. The lady on the phone said she would mail and email it to me, and then dismissed me. I would’ve been fine with an apology and an, “ We’ll make sure that gets mailed out today.” I am not happy with being dismissed!
No I’m sorry; I’M NOT A HAPPY CUSTOMER. I called back and left a message for Grant to call me back. Now Grant you were so eager beaver to get my money, but you didn’t feel it was appropriate to make sure that the person that gives y’all money for her insurance was a satisfied customer. All you had to do, was remedy the situation, apologize for YOUR mistake, and by doing so remove the distain that I now feel for State Farm insurance in UTAH COUNTY, ( as North Carolina, you’re still okay in my book.) What you said was, well, I’ll email you one, is there anything else I can do? And when I said, No, I’m just not happy with the service that I was given, you said. “Okay Bye” and hung up the phone!
Now with internet an every growing source of information and social networking sites the way that they are in the year 2010, do you really think that it was a good idea to treat a new customer the way you did. Now I’ve been told to find a new insurance company to go with… and I’ve thought about it these past few hours as I am still a bit hot about the way you chose to dismiss my concerns.
I don’t have the most costly of insurance with you guys… I was testing you out, do I really want to spend a lot of money on an insurance company that fails to send me the paper work I need. I mean SERIOUSLY, what if I was to need a claim filed? Would I get the same treatment as I have with something so small as proof of insurance papers? State Farm in Utah County. YOU FAILED!!
I believe in customer service, I believe in treating people fairly. I am not pleased with you guys at all. Your customer service in all fairness SUCKS.
Sincerely,
Michelle L.
Utah
